Refund policy
Last Updated: August 17, 2026
At Rena's Bread (renasbread.com), all our products are freshly baked to order. Because our items are perishable food products, we handle refund and replacement requests under the specific guidelines below.
Perishable Food Items
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Due to health, safety, and food standards regulations, we cannot accept physical returns of baked goods or perishable food items.
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All sales of perishable items are considered final once prepared or fulfilled.
Quality Issues & Order Discrepancies
If your order arrives damaged, defective, missing items, or incorrect:
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Please contact us within 24 hours of delivery or pickup at orders@renasbread.com.
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Include your order number, a brief description of the issue, and clear photos showing the issue or damage.
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Upon review, we will issue a replacement, store credit, or full/partial refund to the original payment method at our discretion.
Order Cancellations & Modifications
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Because our baking schedule begins well in advance, cancellation or modification requests must be submitted at least 48 hours prior to the scheduled pickup or delivery date.
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Requests made after preparation has begun cannot be cancelled or refunded.
Uncollected Pickup Orders
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Orders scheduled for local pickup that are not retrieved within the designated pickup window cannot be refunded or remade, as the products are prepared fresh and held specifically for your order.
Refund Processing
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Approved refunds are processed back to the original payment method within 5 to 10 business days, depending on your financial institution.
Contact Us
For questions or concerns regarding an order:
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Email: orders@renasbread.com
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Website: renasbread.com